Perling
1Who we are
Perling is a community service app operated by the Pejabat ADUN Perling (DUN Perling Service Office), Perling, Johor Bahru, Johor, Malaysia (“we”, “us”). The app lets residents report community issues, follow news and programmes, register for events and tickets, book appointments, apply for assistance programmes and receive announcements.
The app was developed by Reconshield Network (developer: Suthesan Rasamanikam) under official authorization from the Pejabat ADUN Perling (DUN Perling Service Office). Reconshield Network acts as the authorized technology partner and publisher of this application on behalf of the constituency office.
We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By creating an account or using the app you agree to this policy. If you do not agree, please do not use the app.
2Information we collect
We collect only the information below. Items marked optional are never required to use the app.
| Information | Examples | Why we need it |
|---|---|---|
| Account details | Full name, phone number, e-mail address, password / one-time code | To create and secure your account and contact you about your requests. |
| Identity & address (when required) | IC number, home address, age group, area / neighbourhood | To confirm you live in the constituency and route your request to the right area and officer. |
| Complaints (Aduan) | Title, description, category, location, photos, documents, status history and messages | To investigate and resolve the issue you reported and keep you updated. |
| Events, tickets & appointments | Registration details, ticket status, appointment date and purpose | To manage attendance, send confirmations and run the event or appointment. |
| Assistance applications | Application form answers and supporting documents you upload | To assess and process your application. |
| Feedback | Messages and ratings you send us | To improve our services. |
| Device & notification data | Push-notification token, platform (Android / iOS), app language, app version, last active time | To deliver notifications and show the app in your language. |
| Precise location (optional) | GPS coordinates at the moment you tap “use my location” | To pin where a problem is and detect your area. We do not track you in the background. |
3Device permissions
The app asks for permission only when a feature needs it. You can change these any time in your phone’s Settings.
- Location – only while the app is open and only when you use a location feature.
- Camera / Photos – to take or choose pictures for a complaint or application.
- Files – to attach documents (for example PDF) to a complaint or application.
- Notifications – to tell you when a complaint is updated or a new announcement is published. The number on the app icon shows unread updates.
- Internet access – required to talk to our server.
4How we use your information
- Provide the services you request and operate your account.
- Handle, assign and track complaints and requests, and tell you when their status changes.
- Send service messages: verification codes, confirmations, reminders and updates to your own requests.
- Send community announcements from the constituency office, including messages from the Menteri Besar’s Desk.
- Keep the app secure, prevent abuse and fix problems.
- Prepare anonymous, aggregated statistics (for example number of complaints per category). These do not identify you.
- Comply with legal obligations.
We do not use your data for advertising, and we do not make automated decisions that significantly affect you.
6Third-party services
| Service | Purpose | Data involved |
|---|---|---|
| Web hosting & e-mail provider | Hosts our server, database and sends e-mails (for example verification codes) | Data you submit, e-mail address |
| WhatsApp / e-mail (staff action) | Staff may forward a complaint to a councillor, department or officer | Complaint details chosen by staff |
The app contains no third-party advertising or behavioural-analytics SDKs. External links (for example a news source) open in your browser and are governed by that website’s own policy.
7How long we keep data
- Account data – while your account is active.
- Complaints, tickets and applications – as long as needed to handle them and for record-keeping required by the office, then deleted or anonymised.
- Notification tokens – until you log out, uninstall the app or the token expires.
- Deletion requests – see section 9.
8How we protect your data
- HTTPS encryption for data between the app and our server.
- Access to the admin system is limited to authorised staff, with role-based permissions and activity logs.
- Uploaded files are stored on our server and are not publicly listed.
- Passwords are not stored in plain text.
No system is 100% secure. If a breach likely to harm you occurs, we will notify you and the authorities as required by law.
9Your rights and choices
Under the PDPA you may:
- ask to access the personal data we hold about you;
- ask us to correct inaccurate data (you can also edit your profile in the app);
- withdraw consent or limit how we use your data;
- ask us to delete your account and personal data.
🗑️ Delete my account & data
Open the app → Profile → Delete my data, enter your IC or phone number and confirm. We send a reference number to your e-mail and complete the deletion within 14 working days. You can also e-mail us at aduan@adunperling.my from the address linked to your account.
Some records may be kept where the law requires it or for a legitimate purpose such as resolving a dispute; they are then restricted and not used for anything else. You can turn off notifications in your phone’s Settings at any time.
10Children
The app is intended for residents aged 18 and above. We do not knowingly collect personal data from children under 13. If you believe a child has given us data, contact us and we will delete it.
11Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows the latest version. For significant changes we will tell you in the app.
12Contact us
Questions, requests or complaints about your privacy? Contact our Personal Data Protection contact: